Privacy Policy

What are cookies and how do they work?

“Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Like most websites, we use different categories of cookies for a variety of purposes in order to improve your online experience. Depending on the purpose, we use session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser.

What are the categories of cookies?

Cookies can be categorised, following the International Chamber of Commerce guide, as follows: Strictly necessary cookies ‘Strictly necessary cookies’ tend to be session cookies which are deleted at the end of the browser session. Accepting these cookies is a condition of using the website, so if you prevent these cookies, we can’t guarantee how our website will perform during your visit. Performance Cookies ‘Performance cookies’ collect information about how you use our website such as which pages you visit and if you experience any errors. These cookies don’t collect any information that could identify you – all the information is collected on an anonymous aggregate basis and is only used to help us improve how our website works, understand what interests our users and measure the effectiveness of our advertising. They also enable us to track the total number of visitors to our site. Most performance cookies tend to be session cookies which are deleted at the end of the browser session. Functionality Cookies Functionality cookies, by their very nature, are persistent cookies so that we remember your computer when you return to our website. In some cases, some of these cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above. Some of these third-party performance cookies are persistent cookies. Some of these cookies are managed for us by third parties – where this is the case, we don’t allow the third party to use the cookies for any purpose other than those listed above.

Cookies & local storage that are used on our website:

Name: stations
Purpose: Keeps track of previously searched stations
Type: Cookie
Duration: 1 month

Name: goodcrs
Purpose: Determines current station selection
Type: Cookie
Duration: 24 hours

Name: _ga
Purpose: Used to identify unique users
Type: Cookie
Duration: 2 years

Name: _gid
Purpose: Used to identify unique users
Type: Cookie
Duration: 24 hours

Name: _gat
Purpose: Used to throttle request rates
Type: Cookie
Duration: 1 minute

Name: cookieconsent_status
Purpose: Checks if cookie popup has been dismissed
Type: Cookie
Duration: 1 year

Name: survey_status
Purpose: Checks if survey has been selected
Type: Cookie
Duration: Session

Name: _identification
Purpose: Identifies the user to keep track of any orders on the onboard menu
Type: Local Storage
Duration: Session

Name: closed_popup
Purpose: Logs if user has dismissed popup offer.
Type: Cookie
Duration: Session

Name: freenow_popup
Purpose: Tracks whether user has clicked popup offer and been redirected to the offers module.
Type: Cookie
Duration: Session

Name: (station)-instructions
Purpose: Tracks whether user has dismissed instructions for station map.
Type: Cookie
Duration: Session

Name: not-yet-running-dismiss(-number)
Purpose: Tracks whether user has dismissed a ‘Not Yet Running’ alert on any given journey.
Type: Cookie
Duration: Session

Name: ridindex, goodrid, qrcode, unit
Purpose: Used to monitor journey panels and selected journeys.
Type: Cookie
Duration: Session